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Human Resources Development According To ISO Quality Standards

Human Resources Development According To ISO Quality Standards

Human Resources Development According To ISO Quality Standards

Course ID : MAN438
Course Duration : 3 Days
City : Abu Dhabi
Location : UAE
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1. Introduction

Human Resources Development (HRD) plays a critical role in achieving organizational excellence, especially when aligned with ISO quality management standards such as ISO 9001, ISO 10015 (Training & Competence), and ISO 30414 (HR Metrics).
This program provides participants with a structured understanding of how HR systems, training processes, and competency frameworks can be designed, implemented, and improved to meet international quality requirements.

The course blends theory with practical tools to help HR professionals build a workforce capable of supporting organizational strategy, compliance, and continuous improvement.

2. Course Objectives

By the end of the program, participants will be able to:

  • Understand the role of HRD within ISO Quality Management Systems.
  • Apply ISO 9001 requirements related to competence, awareness, and training.
  • Use ISO 10015 guidelines to design and manage effective training programs
  • Align HR processes with ISO 30414 for HR measurement and reporting.
  • Develop competency frameworks and training matrices.
  • Evaluate training effectiveness using ISO‑aligned methods.
  • Integrate HRD into organizational continuous improvement cycles.
  • Prepare HR documentation required for ISO audits.

3. Course Contents (3 Days)
     Day 1 — Foundations of HRD in ISO Standards

  • Overview of ISO Quality Standards (ISO 9001, ISO 10015, ISO 30414).
  • HR’s role in quality management systems.
  • Competence, training, and awareness requirements in ISO 9001.
  • Building HR policies and procedures aligned with ISO.
  • Developing competency frameworks and job profiles.
  • HR documentation required for ISO certification.
    Day 2 — Training Systems According to ISO 10015
  • ISO 10015: Training Management Cycle.
  • Identifying training needs (TNA) based on organizational goals.
  • Designing training programs using ISO guidelines.
  • Training plans, training matrices, and skills gap analysis.
  • Implementing training programs and maintaining records.
  • Measuring training effectiveness (Kirkpatrick Model + ISO requirements).
  • Linking HRD to performance management.

Day 3 — HR Metrics, Audit Readiness & Continuous Improvement

  • ISO 30414: HR Metrics and Reporting.
  • Key HR indicators: turnover, productivity, engagement, competence levels.
  • HR risk management and compliance.
  • Preparing HR for internal and external ISO audits.
  • Corrective actions and continuous improvement in HRD.
  • Case studies and practical workshops.
  • Developing an ISO‑aligned HRD improvement plan.


4. Expected Outcomes

After completing the 3‑day program, participants will be able to:

  • Build HRD systems that comply with ISO quality standards.
  • Conduct training needs analysis and develop competency‑based training plans.
  • Document HR processes in a way that meets ISO audit requirements.
  • Measure and report HR performance using ISO 30414 metrics.
  • Improve training effectiveness and workforce competence.
  • Support organizational readiness for ISO certification and surveillance audits.
  • Integrate HRD into strategic planning and continuous improvement.