Human Resources Management In Accordance With The Total Quality Management

Course ID :	MAN426
Course Duration :	3 Days
City :	Abu Dhabi
Location :	UAE

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  Introduction:    

In today’s competitive business environment, integrating Human Resources Management (HRM) with Total Quality Management (TQM) principles has become a strategic necessity to enhance organizational performance and employee efficiency. This program equips participants with the knowledge and skills to apply TQM principles in HR processes—from talent development and performance improvement to employee satisfaction—ensuring alignment with strategic organizational goals.

 
 Training Objectives :   

By the end of the program, participants will be able to:

1.    Understand HRM concepts and link them with TQM principles.
2.    Develop HR policies and procedures in accordance with quality standards.
3.    Improve employee performance and enhance job satisfaction.
4.    Apply TQM tools in recruitment, training, and development processes.
5.    Promote a culture of quality and organizational excellence.
6.    Measure and analyze human performance aligned with strategic goals.
7.    Design continuous improvement plans for HR.

    Program Modules & Contents :   

    Day 1 — Fundamentals of HRM and TQM    

    Topics:    

1. Introduction to modern HRM
2. Concept of Total Quality Management (TQM)
3. Relationship between HR and TQM
4. Importance of organizational excellence in human performance

    Contents:    

•    Comparing traditional HR systems vs. TQM-based HR
•    TQM elements and their impact on performance
•    Organizational current state analysis exercises
•    Case study: Applying TQM in HR

     Day 2 — TQM Tools and Techniques in HR    

    Topics:    

1. Recruitment and selection based on quality standards
2. Continuous employee training and development
3. Performance evaluation and monitoring using TQM
4. Motivation and rewards linked to quality

    Contents:    

•    Designing competency development plans
•    Performance measurement tools and quality indicators
•    Training needs analysis techniques
•    Workshop: Developing a TQM-based training plan

    Day 3 — Continuous Improvement and Organizational Excellence    

    Topics:    

1. Quality culture and organizational excellence
2. Change management and continuous improvement in HR
3. Measuring employee satisfaction and analyzing results
4. Strategies for integrating TQM into policies and procedures

    Contents:    

•    Building a continuous HR improvement plan
•    Using feedback for performance enhancement
•    Key HR performance indicators (KPIs) aligned with TQM
•    Final project: Design a TQM-based HR management model

    Expected Outcomes:    

Participants will be able to:

•    Apply TQM principles across HR processes
•    Develop HR policies and procedures to improve organizational performance
•    Measure and enhance employee performance aligned with strategic goals
•    Build a quality-focused organizational culture