Using Artificial Intelligence To Gain Customer Satisfaction
| Course ID : | INF748 |
| Course Duration : | 3 Days |
| City : | Abu Dhabi |
| Location : | UAE |
Course Overview :
This course is designed to equip professionals with practical knowledge and hands-on skills to use Artificial Intelligence (AI) to enhance customer satisfaction, improve customer experience, and increase loyalty. Participants will learn how AI-driven tools and data analytics can transform customer interactions, personalize services, and optimize customer service performance across different sectors.
Course Objectives :
By the end of this course, participants will be able to:
- Understand the role of Artificial Intelligence in customer satisfaction management
- Apply AI tools to analyze customer behavior and expectations
- Design personalized customer experiences using AI-driven insights
- Implement chatbots and intelligent customer service solutions
- Measure and improve customer satisfaction using AI analytics
- Apply ethical principles and data privacy standards in AI usage
Target Audience:
- Customer Service & Customer Experience Managers
- Marketing & CRM Professionals
- Digital Transformation Teams
- Call Center & Contact Center Supervisors
- Business Development & Quality Officers
Key Course Modules :
- Introduction to Artificial Intelligence in Customer Experience
- Customer Data Analytics and Predictive Insights
- AI-Driven Personalization Strategies
- Chatbots and Virtual Customer Assistants
- Measuring Customer Satisfaction (CSAT, NPS, CES) with AI
- AI Ethics, Governance, and Data Protection
Detailed Course Content
Day 1: AI Foundations & Customer Experience
- Fundamentals of Artificial Intelligence and Machine Learning
- AI Applications in Customer Service and Experience Management
- Understanding the Customer Journey using AI
- Customer Data Sources and Smart Data Analysis
- Customer Satisfaction Metrics and AI-Based Monitoring
- Case Studies and Best Practices
Day 2: AI Applications & Personalization
- Predictive Analytics for Customer Needs and Behavior
- AI-Powered Personalization of Services and Offers
- Designing and Deploying Chatbots for Customer Support
- Automating Customer Feedback and Complaint Management
- Practical Workshop: AI Tools for Customer Engagement
Day 3: Performance Measurement & Continuous Improvement
- AI-Based Customer Satisfaction Measurement and Dashboards
- Enhancing Service Quality and Customer Loyalty
- Managing Organizational Change with AI Solutions
- Ethical AI, Data Privacy, and Compliance
- Developing an AI Customer Satisfaction Action Plan
Course Outcomes:
- Ability to apply AI solutions to enhance customer satisfaction
- Improved customer interaction speed and service quality
- Effective use of AI analytics for customer insights
- Practical action plan for AI implementation in customer service
- Measurable improvement in customer satisfaction and loyalty